Shopping Cart 0

Privacy Policy

At Mei & Chloe we care a great deal about our customers' privacy and the trust that you put in us when sharing your personal information. This Privacy Policy outlines our practices on data collection so that you are confident your personal information is secure and free from abuse and misuse. By visiting meichloe.com, you accept and consent to the practices described in this Privacy Policy. 

What personal information does Mei & Chloe collect about its customers?

We use the information that you provide to us in order to constantly improve your experience with us on meichloe.com. We also use your information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your account with us. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website.

What type of information do we collect from you?

We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, communicating with you and improving your website experience. You provide such information when you search, buy, participate in a contest or questionnaire, communicate with customer service or sign-up for a newsletter. As a result of those actions, you might supply us with information such as: your name, address and phone number, credit card information, people to whom purchases have been shipped (including addresses and phone numbers).

Does meichloe.com share the information that we receive through our website?

No! We absolutely hate receiving spam e-mail and would never want to inflict this on anyone especially our customers. As a result we will never sell your personal information to any third parties.
We do, however, have certain Third Party Service Providers who perform important business functions on our behalf. These include: processing credit card transactions, fulfilling orders and delivering packages. They have access to personal data needed to carry out their functions, but they may not use it for other purposes. We require that all our Third Party Service Providers process personal information in accordance with this Privacy Policy. 
With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information. 

What is your policy concerning children using meichloe.com?

meichloe.com does not sell products for purchase by children. 
If you are under 18, you may use meichloe.com online store functions only with the involvement of a parent or guardian. Additionally, we will never knowingly collect information from children under of the age of 13 in accordance with the Childrens' Online Privacy Protection Act. If it comes to our attention that a customer under the age of 13 has provided Personal Information to us, we will remove all such information from our files. However, we may still maintain a record of that person's name and address in a do not register file in order to avoid a subsequent registration.

How do I remove myself from your mailing lists?

At the bottom of every e-mail that we send out is an unsubscribe link. You can opt out by clicking this link or logging onto our website and sending us an e-mail using the form on the Contact Us page. However, we may still maintain a copy of your personal information in an inactive customer file for our own internal reference.

Conditions of use, notices, and revisions

If you choose to visit meichloe.com, your visit and any dispute over privacy is subject to this Privacy Policy. If you have any concern about privacy at meichloe.com, please e-mail us a thorough description and we will try to resolve the issue for you. 

We may e-mail periodic reminders of our Privacy Policy unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Disclaimer

(1) Introduction - This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website.

(2) Intellectual Property Rights - Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

(3) License to Use Website - You may view, download for caching purposes only, and print pages from the website, provided that:

(a) You must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system. (Though we encourage fair use for academic / non commercial purposes)

(b) You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

(4) Limitations of Liability - The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(5) Forum Posting / Comments - You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website for any purposes related to marketing without our express written consent.

You must not use our website to copy, publish or send mass mailings or spam.

You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person's intellectual property rights or rights of confidence, impinge upon any person's privacy, or constitute incitement to commit a crime; further, material must not be misleading, deceptive, pornographic, threatening, abusive, harassing or menacing.

We reserve the right to edit or remove any material posted upon our website.

We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or canceling your account, restricting your access to our website, or commencing legal proceedings against you.

In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.

(6) Third party websites

The website may contain links to other websites. We are not responsible for the content of third party websites.

(7) Variation - We may revise this disclaimer from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(8) Entire agreement - This disclaimer constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

(9) Law and Jurisdiction - This notice will be governed by and construed in accordance with Australian law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of Australia.

(10) Our Contact Details - You can contact us by email.

Eligibility to Purchase

In order to make purchases on meichloe.com you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. 

meichloe.com is available only to individuals and others who meet the Mei & Chloe terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Mei & Chloe, whose applications are acceptable to Mei & Chloe and who have authorized Mei & Chloe to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Mei & Chloe reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. 

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Mei & Chloe feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions. 

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information, as further described in the Privacy Policy.

Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Mei & Chloe offers products for sale that are in stock and available for dispatch. Occasionally however, we may be waiting for shipments from our suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to us. Mei & Chloe will only take Advance Purchase orders for stock that has been scheduled for delivery by a supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at Mei & Chloe. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. 

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable. 

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. 

Mei & Chloe will store a record of your transactions for a minimum of one year. 

Pricing Policy

Prices shown on the Site are in AUS$, (or other currencies from time to time) and are inclusive of GST.

All prices and offers remain valid as advertised from time to time. The AUS$ price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error. 

Product prices are set in AUS$ and translated in other currencies at the average weekly applicable exchange rate. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. 

If you are a customer whose credit/debit card is not denominated in currencies other than AUS$, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Your card issuer may charge for foreign transactions. Before purchasing on meichloe.com please speak to your card issuer.

Sale Price Adjustments

Mei & Chloe does not offer a Sale Price Adjustment. Prices at the time of purchase are final. 

Acceptance of your Order

Unless you cancel your order, acceptance of your order and completion of the contract between you and Mei & Chloe will be completed when we email you to confirm the goods have been dispatched. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. 

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

Payment

Payment can be made by via PayPal which will accept Visa, MasterCard, and major debit and credit cards, and any other methods which may be advertised on meichloe.com from time to time. Payment will be debited and cleared from your account upon dispatch of your order by Mei & Chloe. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Mei & Chloe, we will not be liable for any delay or non-delivery. 

Insurance & Delivery

Mei & Chloe insures each purchase during the time it is in transit until it is delivered to your specified delivery address. Once goods have been recorded as delivered by Mei & Chloe Apparel and Australia Post or other carrier (i.e.,Couriers Please, Fastway Couriers) responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address if signed for delivery option has been selected) is evidence of delivery and fulfillment by Mei & Chloe, and transfer of responsibility in the same way. 

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods with the exception of Advance Purchase items, in which case you will be notified of the estimated delivery times are to be used as a guide only and commence from the date of dispatch. Mei & Chloe are not responsible for any delays caused by destination customs clearance processes.

Australia Post has a number of customs agreements with other countries. Some countries do not charge an import fee, or a customs charge. Please note that paying customs charges is your responsibility in your country of delivery. Mei & Chloe will not be held responsible for any charges, customs or local taxes you may incur additionally by ordering through our website. 

It may take up to 28 days to deliver your order.

In the event of product(s) being returned to our warehouse as a result of us having been given the wrong shipping address and following an unsuccessful attempt to deliver, we reserve the right to charge for shipping subsequently each time we are asked to deliver the product to the right address. In such a case, we will let you know in writing. Customers who have not received their order in such a case and have given us the wrong address reserve the right for a full refund for the product if the order is cancelled by them, but not shipping refund.

Returns & Exchanges

Cancelling your Order 

There is a limited amount of time that you can cancel your order. You must email service@meichloe.com within 1 hour of placing an order. Your order cannot be cancelled once we begins to process it. For orders cancelled we will issue you with a full refund excluding shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in saleable condition, at your own cost. For all orders. All items must be returned from the original delivery country. 

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 15 days of us receiving your cancellation notice and the goods in acceptable condition. 

Returns Policy 

Items should be returned unused and with all Mei & Chloe packaging still attached. Returns that are damaged or spoilt may not be accepted and may be sent back to the customer and/or a refund refused. 
• garments must be unwashed and unworn
• all packaging must be in their original condition and proof of payment must accompany the return
• all garments are subject to inspection

Please note we don’t have hangtags on our garments. In the interest of reducing waste, we see no need in printing anything additional that can already be found on our website!

Faulty Goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs or is discovered within 30 days of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. 

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colors 

We have made every effort to display the colours of our products that appear on meichloe.com as accurately as possible. However, there will be some variance in colours between what you see on screen and your printed garment.

Returns

We offer a 30-day return period if you have received the wrong apparel item.
Return will be exchanged for required size but only in same colour / print style.
Exchange will only be accepted if item is returned un-used, un-damaged and with all packaging.
Should we not have your requested size a full refund will be issued.

Intellectual Property Rights

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Mei & Chloe Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Mei & Chloe and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. 

Content

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Mei & Chloe tries to ensure that the information on this site is accurate and complete. Mei & Chloe does not promise that www.meichloe.com content is accurate or error-free. Mei & Chloe does not promise that the functional aspects of the Site or Mei & Chloe content will be error free or that this Site, www.meichloe.com content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed. 

Opinions expressed on Mei & Chloe videos are the personal opinions of the authors and do not reflect the views of Mei & Chloe. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to Mei & Chloe a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed but Mei & Chloe does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail service@meichloe.com Mei & Chloe reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site. 

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Mei & Chloe and we accept no responsibility for any such views expressed in any media. 

No Commercial Use

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Your Activity

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis. 

Use of Product

You agree to make proper enquiries about how to use the product. We endeavour to advise on the product use, but this information is not complete. If you have any questions on the proper use of the product, please send an email to service@meichloe.com 

Dispatch

All items are dispatched by regional post office depending on location, on behalf of Mei & Chloe. For international orders, items are dispatched and delivered by regional post office. Please note that whilst we aim to dispatch within 24 hours of receiving your order, please allow 28 days for it to arrive. We will not dispatch to multiple addresses in one order. 

Shipping Costs 

Please note that Mei & Chloe reserves the right to charge shipping cost (and GST) on any order made on our website. Shipping costs will be charged per product, rather than per order. 

From time to time, Mei & Chloe may choose to promote and cancel shipping costs. 

Mei & Chloe may offer free shipping on orders containing a certain minimum number of products. This offer will be valid on orders not containing a discount code or other promotion. 

Any sample size products will not be eligible for free shipping unless expressly mentioned in a particular offer by Mei & Chloe.

Limits on Liability

Nothing in the TOS is intended to affect your rights under the law (see "Your Rights" above). 

If Mei & Chloe breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and Mei & Chloe at the time of you placing your order, and Mei & Chloe dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased. 

We make no representations or warranties of any kind, whether express or implied, with respect to this Website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, consequential or special damages, loss of profits or loss of opportunity). 

We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control. 

Site provides general information on a wide range of health topics, but does not contain all the relevant information about health and medical conditions. The information on this Site is not a substitute for professional care by a qualified practitioner and should not be construed as personal medical advice or instruction. No action should be taken based solely on the contents of this site. If you are concerned about the use of the product you buy on this Site or have any other concerns or questions about your health, you should always consult an appropriate healthcare professional. You should consult your doctor prior to embarking on a vigorous exercise plan, or if you have any serious medical condition, such as back pain, high blood pressure or heart disease, or if you are pregnant. Whilst we do everything we can to bring you the trustworthy and reliable information, we cannot give an absolute guarantee that every piece of information on our Site is true, accurate or up to date at all times. 

Our Relationship 

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Mei & Chloe as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Mei & Chloe, and we shall not be liable for any representation, act, or omission on your part.

No Waiver 

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS. 

Governing law 

The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant laws of Australia. Courts of Australia will have exclusive jurisdiction in case of a dispute.

You acknowledge and agree that these TOS, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website, and supersede and govern all prior proposals, agreements, or other communications. 

In the event that any provision of these TOS shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these TOS unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. 

When you use this website, you are automatically agreeing that both your access to the website and your use of it are: 

  • Subject to the TOS in this legal notice, which may change at any time without notice.
  • Subject to all applicable laws.
  • Undertaken at your own risk.
  • Please refer to this page frequently to review our current TOS.
loadByIncrementId(Mage::getSingleton(‘checkout/session’)->getLastRealOrderId()); $adwords_saleamt = $order_details->subtotal; ?>